Experience 2014-2002

United Technologies Corporation – Lenel Fire and Security (Boca Raton, FL) – Senior Engineer (2005 – Present)

Providing expert Engineering and Project Management services to Lenel’s channel partners, in-house technical staff, and corporate management to design, implement, troubleshoot, and maintain the company’s proprietary (OnGuard) Integrated Security Systems.  Identify and present tactical solutions for related business and process issues in a proactive manner. Coordinate, and facilitate the activities with Client Management for system upgrades, installations, and issue resolutions.  Interface with Development resources for system issue escalation and resolution. Coordinate with appropriate parties with respect to new software releases, to ensure that the necessary testing and validation procedures occur in support a working and reliable product.  Support Sales efforts in the development of specifications, quotes, and collateral documentation for bids and proposals by reviewing prospect RFP and RFQs to develop and build the business. Create and institute training programs for staff members in the department, as necessary to ensure high-quality knowledge-transfer and operational consistency. Note: Lenel, a UTC Fire & Security Company, was formerly a business unit of General Electric until it was purchased by United Technologies in 2010.

Bruce Rossmeyer Harley Davison (Ft. Lauderdale, FL) – Internet Presence Manager, Online Business Unit (2005)

Worked with ownership to create a dedicated, on-line sales system in support of an independent sales-stream (Internet-based) which focused on nation-wide sales of new and used motorcycles. Technology included hosted web servers running various enterprise applications. The initiative required the design, implementation and testing – and integration with various legacy systems and applications. The On-line Sales Qualification System and Loan Application System were successfully interfaced to the legacy Finance and Insurance Systems. The resultant enterprise-class environment “seamlessly” managed Sales opportunities from origin to completion.  The resultant on-

line business unit’s implementation was so successful that its Sales volume equaled that of the traditional Sales channel at a much larger margin of profitability, effectively doubling their business, and making them competitive across a much larger geographical area, than had previously been realized.

Trawler Cat Marine (Deerfield Beach, FL) – Director of Operations (2004)

As Director of Operations, my responsibilities bridged both technical and non-technical realms – Basically it was my responsibility to expand on the basic value proposition of the company, by advancing its strategic objectives out of the Deerfield office.  Trawler Cat Marine is an industry-leading constructor of private yachts utilizing state-of-the-art catamaran designs.  Each of these exemplary yachts is commissioned individually and are then built at multiple manufacturing locations, with the primary construction occurring in Singapore, China.  In my oversight role I designed and implemented all aspects of the company’s IT infrastructure, including servers, data networks with trans-Pacific connectivity, and voice telephony systems.  We standardized our financial oversight by implementing Peachtree Accounting (running on a Microsoft-centric infrastructure) and provided messaging and communication capabilities via Microsoft Exchange and Cisco Unified messaging (VOIP). In the more business-focused aspect of my role, I was responsible for leading and directing all operational and management aspects of the Florida office, including facilities, contracts and services – including budgeting and accounting, and sales staff management.

United Parcel Service Teleservices (Tempe, AZ) – Director of Technology (2002 to 2003)

Provided leadership and tactical support for several important initiatives which had previously faltered due to a lack focus and leadership. UPSTS was a division of UPS that operated outsourced Call Centers in support of its shipping clients’ needs for integrated fulfillment capabilities; however, they were experiencing problems at least, in part, by their use of antiquated technology that was absorbing a disproportionate amount of resources away from more strategic initiatives. In making this assessment, I formulated, and then acted on a multi-step plan, after senior management review, to remedy the situation – Simultaneously improving customer service-levels and putting the organization on a better footing to launch further improvements. In addition to this remediation effort, I managed all day-to-day aspects of Information Technology Group for three geographically distinct UPS call centers.  Direct reports included Managers of Networking, Application Development, and End-User support.  Where appropriate, I provided Sales technical support (pre and post) for the UPSTS Sales Team to assist in winning additional business as well as providing the necessary focus in implementing UPS call center client requirements, once we had won it.  I completed major technology upgrades to Help Desk, Network Operations Center, PBX, IVR, and ancillary systems, in support of UPSTS’ High-Availability Call-Center offering during my tenure. Organizationally, I worked to improve moral by moving the organization forward, technologically and organizationally where possible.